Motor City Harley-Davidson®
34900 Grand River Ave
Farmington Hills, MI 48335
US
Phone: 248-473-7433
Email:
Fax: 248-476-0512

Customer Testimonials

 
Worst Dealership Ever!......

I an 2 other friends bought off training Buell Blasts. Not a big purchase but we agreed upon price before taking the time to pick out bikes. After picking out bikes we were told we had to pay extra fees that we clearly stated out the door offer before picking bikes.

We were also told we would get a T-shirt of our choice (not given choice but generic one).

When picking up the bikes we were not given temp tags.

When I got my title it was missing a digit in the VIN. It took 3 calls to Gracie to get a response of sending it in.

I then sent it in and waited a few weeks and called Gracie a few times with no response then finally got a manager Chris to call me back Dec 23rd who blamed it on the State when the purchase agreement I have a copy of is wrong. I was assured I'd see it soon....

It is now Jan 21st and I have been calling 2 days and never get to talk to a real person and no calls back. From Chris, Gracie, or the Title lady and I can never get ahold of a person besides the receptionist. Here I sit with a bike with no title and dealership unwilling to help.

Not a big sale but I nor my 2 friends will ever buy there again!

I am also in sales and know how important communication is and having a satisfied customer.

Disappointedly,

Keith
By: Keith Riley
Akron, OH
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Sean in Accessories was a great help to me finding the right headgear for the Polar Bear Ride on Saturday.
Thanks Sean!
-Anonymous
Overall Rating: Star Star Star Star Star
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Jo Murphy saleman, and Gracie bailey were awesome, came in last sunday august 10th, purchased a 2014 heritage softtail, every moment was great, ordered some custom parts for the new bike but due to last weeks flood dealer was closed and all my parts didnt come in. no big deal, picked my new bike up saturday august 16th and bought a ton of new gear and clothes for the family of course, i will NEVER goto any other dealer other then mchd! thanks so much you 2 you rock!
By: Howard Stein
northville, MI
Overall Rating: Star Star Star Star
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"Me and my boyfriend and sister were in on Saturday, November 9th, 2013, the experience we had was wonderful! Gracie who helped us was so energetic and fun, always making us laugh and feel so comfortable. Everyone there was very friendly and made you feel welcome! Im not sure of the Supervisors name but he was very very nice and patient with us. The overall experience was phenomenal and I would recommend this dealership to anyone. You stayed open late for us which was very much appreciated. Thank you all who was there and made the time being there a blast!"
By: Gabriella 
Shelby Twp, MI
Overall Rating: Star Star Star Star Star
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"When I got there J.J. was with another customer ,but, Caryn was quick to show me around to the used bikes . She played a major role in my choice . By the time J.J. was available I had already picked out the Ultra Classic of my dreams. A 2007 with only 1,100 miles on it. As for the financing Kevin was very patient as I was nervous , but , he helped with the extra he did for me.. Will recommend Motor City to anyone . .Thanks for all your help . Great Crew ..."
By: Ed and Brenda 
Belleville, MI
Overall Rating: Star Star Star Star Star
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I was a first time buyer. I saw a bike on their web site that I just knew I had to have.. So i contacted them and got a quick response from a salesman named Bob.. OMG he was awesome. He responded to every email and every phone call in a timely matter. He made me feel important and seemed to understand my excitement of finally owning my own Harley.. There was one small error and he fixed it and took care of me.. They worked with my situation and had me owning the bike of my dreams. Thank You Bob and Motor City HD... I recommend everyone to come to your show room and buy a bike from you guys... The whole team was great!!! You have a customer for life... :)
By: Vickie 
Mount Pleasant, MI
Overall Rating: Star Star Star Star Star
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"Bought my 2011 FLHTK from here. I checked out numerous other HD stores in Michigan. I was greeted by Kevin M. when I came in and he immediately set me at ease with his patience and professionalism. Come to find out, he was the one who took care of my loan and even got me a great deal on HD insurance! Thanks Motor City for taking care of me. I know I can sometimes be difficult but, I was well taken care of and you now have a customer for life! See you in the spring!"
By: Marty 
Chesterfield, MI
Overall Rating: Star Star Star Star
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"I made my first Purchase last year,a softail deluxe 2011 and love it,I wanted the black two tone JJ helped me put this together , and this year My hubby Alex bought a new 2012 ultra limited, That Rock's! cant wait till he brings it home! and I love coming here weather for clothes or parts, the experience is enviting and family like, would recommend to others, Great Job! Thanks JJ"" and Kevin. you Rock!!!"""
By: Tina 
Brooklyn, MI
Overall Rating: Star Star Star Star Star
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"Wife wants more HD Pink Items"". Aside from that, the motorcycle purchase process was fantastic. Kevin was great, as was the rest of the staff. We are looking forward to doing business with you for years to come!"""
By: Jim 
Dearborn, MI
Overall Rating: Star Star Star Star Star
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"Just took delivery of my dream ride, a 2011 FLHTP. Been dreaming about a police motorcycle since I was a little kid and this is my first HD. Everyone at the dealership was very friendly. Britt in sales did a great job answering all my questions and talking through different options and models. It was good meeting the guys in parts and service and getting familiar with the dealership. She was quick to answer my questions after the sale, too, and made sure paperwork, title, plate went smooth. One email to Britt was all it took to get my new ride out of storage and delivered quick. Bill was a total pro with the delivery and kept me up to date on where and when. Seeing that bike roll off the trailer and into my driveway was like Christmas. I'm confident that when I go back for upgrades or scheduled service everything will go without a hitch. I can't wait to get riding...gonna put some serious miles on this one! "
By: John 
Redford, MI
Overall Rating: Star Star Star Star Star
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what can I say This Dealer is the Best Everyone should stop by and see JJ and Kevin they will make it worth your time. Thank you guys again for all you help in My 2012 Dyna Switchback I love it.
By: Brodrick 
Brownstown, MI
Overall Rating: Star Star Star Star Star
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"EXCELLENT!!!! I have been waiting to buy a Harley for a while, and when I decided I wanted a Road Glide Custom FLTRX. I searched the web and was not able to find any until I looked at Motorcity Harley, they had 5 available. I went in to look, Justin (JJ) helped me, and what a great guy he is. He helped me through the decision making process with finesse and I was extremely greatful for his patience and knowledge. He introduced me to everyone there, even Tom the owner, and they are all wonderful, after a bunch of anxious pre-owner E-mails back and forth to Justin, I came back a week later and bought the bike. Everyone at the dealership is great and I am very glad I came to Motorcity Harley. I live on the East side, and have many harley dealer choices available to me, but I am glad to have made the choice of Motorcity Harley to be my dealer of choice. Thank You to everyone, especially Justin making this a very pleasant experience. Take care of my baby, until I get it in the spring....."
By: Marchello 
Shelby Township, MI
Overall Rating: Star Star Star Star Star
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I purchase my First Harley and I would like to thank jj and kevin for making it a very nice day. This has to be the Best dealer in Michigan. I will be part of this family for life. I got new Harley insurance all at one stop also financing .MotorCity Harley-Davidson Farmington Hills The Best Sales and customer service. thanks a lot
By: Brodrick 
Brownstown, MI
Overall Rating: Star Star Star Star Star
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"The best buying experience I have had in years,the staff was knowledgeable and took as much time as I needed to make the right choice.Thanks to Will and the great people at Motorcity."
By: Bill 
Brighton, MI
Overall Rating: Star Star Star Star Star
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"i bought a new harley davidson watch. i got prompt delivery and excellent packaging. The watch came in original box and was in perfect condition. good communication with Motorcity, would buy from these folks again."
By: harry 
tigard, OR
Overall Rating: Star Star Star Star Star
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"Overall was a great experience buying my First Harley, Justin ,was my saleman and he was great. He didnt try to sell me something that I didnt want or couldn't handle. Shoes made the finiancing easy and explained everything fully. Would I buy from Motor City again? Hell Yes!!! they are the only place I will buy a Harley from!"
By: Richard 
Fowlerville, MI
Overall Rating: Star Star Star Star Star
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"I was born and raised here in Michigan, moved to SW Florida for 20 years and loved my Harley Davidson Dealership there. I have looked for one that compares but never found one until we went to Motor City Harley Davidson. From the perfect sales girl Britt who sold us our 2011 Ultra Classic Limited to the General Manager Scott who personalized our visit. On to the tour of the Parts department and Service and then on to meet the sales team in clothing, apparel and gifts. Even in to the finance office, which we didn't need. We found our addition to our Biker Family and friends in Farmington Hill's greatest attraction......Motor City Harley Davidson. We live in Warren and are within distance to several dealerships but non treated us like MCHD........Hats off to you all............LETS RIDE"""
By: Bill Regina 
Warren, MI
Overall Rating: Star Star Star Star Star
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"I have been on a long search for my dream bike. I found the 2010 Street Glide on the Web site. I drove a hour to check it out. The bike was everything I had been dreaming about! Britt helped to educate me on the bike. It was close to closing time so I told them that I would be back the following day and make the purchase. Britt, Kevin, and Scott all were more than willing to stay after closing time for me to complete everything that night. Now that's customer service! I am more than happy with my experience with Motor City HD. Tim, JR, and Jeff in Parts and Service rock!!!!! I talked their ears off about the bike and every option. Motor City Harley Davidson is great and I will definitely be a repeat customer."
By: Juston 
Mt Morris, MI
Overall Rating: Star Star Star Star Star
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"What an exceptional service department. From Andrew to mechanic Roger, kept me up dated on my service and both were extremely helpful. Very professional. "
By: Jerry 
Garden City, MI
Overall Rating: Star Star Star Star Star
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Top notch in customer care and service. motor city harley is the only harley dealership that i shop at. Definality a 5 star dealer and very well deserved.Keep up the great job.
By: Dale 
westland, MI
Overall Rating: Star Star Star Star Star
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"I dropped by early January to get an education on Harley touring bikes. Will Mertz spent an hour and half with me going over all the attributes of each bike. This guy knows his stuff. I finally decided on an Ultra and I am absolutely thrilled with it. Every department in your dealership has been very informative, warm and friendly. Between Leslie in the Service Dept to the girls in accessories, to the guys in parts, (who by the way amaze me with their patience) shopping at Motor City Harley has been a first rate experience. Not sure what charm school you send your staff to but they are the best. "
By: Jack 
Farmington, MI
Overall Rating: Star Star Star Star Star
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"i just bought a 2010 street glide (my dreem bike). me and my wife were treeted like movie stars from the sales man bill who is awsome to part, service, and financing thanks for everything bob"
By: Bob 
Farmington Hills, MI
Overall Rating: Star Star Star Star Star
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"I just finished the Motor City Riders Edge and I want to express my sincere thanks to you for putting on a really good training program. I had some concerns due to the poor performance of my first motorcycle course some fifteen years ago. That course and this course are as different as night and day. I did not have the best score on the riding test, but I did pass. And, I had fun while learning a whole lot of new things. My confidence level is very high now. I will ride my bike now with much more confidence than I ever did before. What can be said about CJ and Heavy except great instructors and really nice guys. You are very fortunate to have them in your instructor group. It will be my intention to take the Experienced Riders Course, with them, after I get a few months riding time. Once again, many thanks. Dick "
By: Dick 
Southgate, MI
Overall Rating: Star Star Star Star Star
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"Motor City definitely exceeded my expectations! As a long time rider and a customer at Harley-Davidson dealerships across the country, MCHD stands out as the premier store. My salesman Kevin"" showed great patience and professionalism from begining to end. Thank you Motor City HD! You have a customer for life!"""
By: Sean 
Dearborn, MI
Overall Rating: Star Star Star Star Star
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"After all the comments I made because I was without my Harley were not necessary , I picked up my bike today so the service manager kept his word and the quality of work by the technicians is outstanding."
By: Tom 
livonia, MI
Overall Rating: Star Star Star Star Star
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Wow it's been a great ride with the gang at Motor City. From the Riders Edge class back in 2002 through three bikes later I can't say enough about the terrific staff and service offered by this dealership. First class all the way that outshines any dealer across the country. Thanks gang you've definatley helped to make my intro to and continued riding experience wonderful!
By: Chris 
Troy, MI
Overall Rating: Star Star Star Star Star
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"My overall experience with your dealership has been out- standing! Everyone, for the most part, is warm & friendly. Thanks for the warm welcome to the new biker!"
By: Fortune 
Ypsilanti, MI
Overall Rating: Star Star Star Star Star
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"Thank you to Mark and the service guys for answering all of my questions and taking excellent care of my Fat Bob. The other dealers can't keep up with you guys because customer satisfaction is actually your priority, not just a slogan."
By: Dave 
Ypsilanti, MI
Overall Rating: Star Star Star Star Star
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